Follow one stay, from sign-in to the room door.
This is a single example booking on the CSR Global platform. Keep scrolling and we will walk through each point where a stay usually goes wrong, and what we do about it.
Every stay, checked before your people check in.
CSR Global manages corporate stays in India and around the world, from individual trips and long stays to group movements, events and workforce housing. We find the best rate across every source, guide your people to hotels we have audited, and make sure the GST on every night actually reaches your books.
Fortune 500 companies, global consulting firms and India's largest IT services groups entrust their hotel programmes to CSR Global. Behind each one is a dedicated team, accountable for every stay.
- IT services
- Consulting
- Business process management
- Manufacturing
- Global capability centres
For 19 years, we have focused on one part of corporate travel: the stay. Over more than 150 million room nights, we have learned where accommodation programmes lose money, time and peace of mind, and we have built an answer for each of them.
- Coverage
- Hotels worldwide, for individual trips, groups, events and MICE
- Beyond the stay
- Flights, visas and ground transport, from the same team
- Delivery centres
- Hyderabad, Chennai and Bengaluru
- Support
- 24/7, from a named team for every client
- Certifications
- ISO 27001 and ISO 27701 certified, GDPR compliant
Your whole programme signs in with you.
Your negotiated rates, travel policy and approvers are set up before the first booking, so every trip starts from your company's rules instead of a blank search box.
The usual way
Most booking tools stop at the search box.
They search from the city centre, not the office your traveller is visiting. They rarely check the company guesthouse. They offer no physically audited hotels to choose from, and bookings made elsewhere often stay invisible to your admin.
With CSR Global
Every booking starts from your company's reality.
The search begins at the exact office your traveller is visiting, your own guesthouse is checked before any hotel, every hotel shows its audit status and female-friendly tag, and each booking is visible to your admin and safety team from the moment it is made.
The usual way
Company rates in one place, OTA rates in another.
The booking tool shows only contracted hotels, the OTA hides your corporate rate, and the agent replies tomorrow. Nobody sees the full picture, so the best option is easy to miss.
With CSR Global
Every rate side by side, your corporate rate first.
Your negotiated rates, CSR-contracted hotels and live OTA inventory appear in one list, including independent and regional hotels outside the GDS. The traveller chooses from the whole market in one view.
Before a hotel is marked audited, someone has walked through it.
Our auditors inspect every contracted property in person against a 250+ point safety and quality checklist, and a female-led team assesses it for the Female Safety Programme. Audit status shows on every hotel, and audited and female-friendly filters are applied automatically beyond your corporate hotels. Hotels that fall short can be restricted on request.
One click, and the paperwork is already right.
The booking is confirmed, your GSTIN goes to the hotel so the invoice is raised correctly, a virtual card is issued for the stay, and the stay appears on your risk team's dashboard straight away.
By the time the door opens, every detail of the stay is already taken care of.
Rate, safety, tax and payment were settled before your traveller reached the room. That is what a managed stay means.
Book a demoCorporate travel changes by the hour.
A workshop runs long, a flight is cancelled, a checkout comes too soon. What matters is how quickly a real person puts it right.
The usual way
Phone menus, chatbots and hold music.
Support often starts with an IVR tree or a bot, and the traveller explains the same problem again to every person they are passed to.
With CSR Global
A person who knows your programme picks up.
Every client has a dedicated account manager and a named operations team, reachable 24/7. Support is human only: no phone menus, no bots, no queue to wait in.
Settled on the first call, almost every time.
Last year, fewer than 0.02% of our transactions led to a service escalation, because the same team looks after your programme every day. Corporate travel is dynamic. The support behind it should be steady.
From the admin's chair, every traveller is on the map.
Your travel desk sees which hotel each employee is staying in tonight, taken straight from the booking record. No tracking apps and no location sharing.
The usual way
Visibility usually ends at the GDS.
Offline requests, group blocks, non-GDS hotels and guesthouses often sit outside the duty-of-care view, which is exactly where the gaps appear.
With CSR Global
Every booking on one map, however it was made.
Because every stay runs through the same CSR record, offline bookings, group blocks, non-GDS properties and company guesthouses appear right alongside online bookings.
When something happens, you know who is affected in seconds.
When an incident is reported, the map shows which employees are staying nearby, in which property and under which booking. It works alongside Everbridge, International SOS and your existing risk workflows. If you do not use one, this dashboard is your own view of who is where.
Hotels checked by women, for women who travel for work.
Our Female Safety Programme assesses hotels on additional parameters designed around women travellers, and the assessments are carried out by a female-led audit team. It adds to the standard audit. It never replaces it.
250+point audit checklist per hotel
24/7assistance for every traveller
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Keep risky properties out of search
Restriction and blacklist controls let you block hotels so they never appear to your travellers.
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Safety judged hotel by hotel
Risk is assessed at the property your traveller actually sleeps in, not just at city level.
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Physical checks, not paperwork
Properties are vetted in person on operational and physical safety before they are marked audited.
Guesthouses and long stays, run like hotels.
Project teams, trainees and long assignments often stay in company guesthouses. We manage that inventory with the same control, safety and billing rules as every hotel night.
The usual way
A spreadsheet, a phone and a lot of juggling.
Guesthouses are usually tracked on Excel by an in-house team who move people in and out by hand. Even when hotels go through an online booking tool, the guesthouse stays offline.
With CSR Global
A live property system, down to the bed.
Our in-house property management system tracks every guesthouse room and bed in real time, on the same platform as your hotel bookings. Check-ins, check-outs and occupancy update as they happen.
With CSR Global
Five nights needed, three available? The stay splits itself.
The platform blocks the guesthouse nights that are free and books only the remaining nights at an approved hotel. The traveller gets one continuous stay, and nobody has to piece it together.
With CSR Global
Twin rooms filled bed by bed, by gender.
Shared rooms are allocated at bed level, and the rules only ever place a traveller with a colleague of the same gender. No manual reshuffles and no awkward check-ins.
Every travel programme leaks somewhere. Find where yours does.
Fourteen gaps we see across corporate travel, grouped into four worlds. Step into the one that reaches your desk, then use the arrows to move through each gap and watch how we close it.
Scenarios, names and figures in these visuals are illustrative.
Chapter 1 of 4, Finance
Where money quietly leaks.
Three gaps finance teams pay for without seeing them: tax credits that never arrive, payments that fail at the front desk and approvals that cost the room.
- 01The GST gap
- 02The payment gap
- 03The approval problem
The GST gap 1 of 3
Your hotel issued a GST invoice. The credit never arrived.
A credit can fail even when the invoice looks perfect: a GSTIN from the wrong state, a stay reported as B2C instead of B2B, or a return that is not filed on time. Even when the credit appears, the amount may not match the invoice.
What you get
- The correct GSTIN reaches the hotel before your traveller arrives
- Your credit is verified as filed with the government, not just invoiced
- Every mismatch is followed up and resolved for you
An invoice is not a credit. We make sure it is filed.
See exactly how, talk to our teamThe usual wayWith CSR Global
₹20 Cr+hotel GST input tax recovered for CSR clients every yearCSR Global data
₹130 Cr+recovered for clients in total over the yearsCSR Global data
18%GST on hotel rooms above ₹7,500 a night, with input tax credit availableGST rates from 22 September 2025, via Taxguru ↗The payment gap 2 of 3
Your traveller checked in. The payment didn't.
The traveller is at the front desk, the hotel has no payment on file, and someone has to resolve it within minutes, usually late at night.
What you get
- The hotel is paid and confirmed before check-in, every time
- Extensions and changes never leave the traveller stuck at the desk
- One clean payment record per stay, ready for finance
Settled before your traveller reaches the desk.
See exactly how, talk to our teamThe usual wayWith CSR Global
The approval problem 3 of 3
By the time the deviation was approved, the room was gone.
A traveller finds a hotel outside policy, raises a request and waits. By the time a senior manager approves it, the rate has moved or the room has sold.
What you get
- The room is held while the manager decides
- Rejected requests are closed off cleanly, with nothing to unwind
- Every deviation is on record: what was asked, what was approved and why
Book first, approve after, and keep the audit trail.
See exactly how, talk to our teamThe usual wayWith CSR Global
Chapter 2 of 4, People and safety
Where travellers go unprotected.
Three gaps between a travel policy and a traveller who is actually safe: unverified hotels, approvals nobody revisits and spillover nights.
- 01The 11 pm question
- 02The re-audit gap
- 03The spillover night
The 11 pm question 1 of 3
It is 11 pm. Your female traveller just checked in. Was that hotel physically verified?
Preferred programmes cover key cities well. The gap is everywhere else: Tier 2 and Tier 3 cities, last-minute bookings and contracted hotels priced above cap. That is where a traveller ends up in a property no one has checked.
What you get
- Every hotel marked audited has been visited, not just listed
- Female-specific checks carried out by a female-led audit team
- Hotels that fall short can be kept out of search, at your choice
Approved means listed. Audited means verified.
See exactly how, talk to our teamThe usual wayWith CSR Global
83%of women reported a safety concern or incident on business trips in the past yearGBTA with AIG Travel, 2018 ↗86%say safety concerns change how they book, such as choosing central lodgingGBTA with AIG Travel, 2018 ↗18%of travel policies specifically address female traveller safetyGBTA with WWStay, 2018 ↗
The re-audit gap 2 of 3
You contracted that hotel. When did anyone last visit?
Hotel approvals are usually a one-time event. Management changes, ownership changes and staff move on, but the approved list stays the same.
What you get
- Hotels are revisited on a fixed cadence, not approved once and forgotten
- Properties that slip lose their audited status
A re-audit here is a visit, not a checklist sent by email.
See exactly how, talk to our teamThe usual wayWith CSR Global
70%typical annual staff turnover in hospitality, so the team you met has likely changedOysterLink, 2025 ↗
6 monthsbetween physical re-audits of every CSR-contracted hotelCSR Global data
The spillover night 3 of 3
Contracted rate, sold-out hotel. Where did your traveller go?
Sold-out nights, dynamic pricing above the budget cap and cities with no contracted hotel. Every programme has these nights, and the booking usually goes to whatever is available, with no inspection and no audit trail.
What you get
- Audit status shows on every hotel, preferred or spillover
- Audited, in-budget alternatives ready in every major city
One standard for every night, not just the contracted ones.
See exactly how, talk to our teamThe usual wayWith CSR Global
15 to 20%of hotel nights fall outside the corporate programmeCSR Global data
44%of travel programmes sometimes or often reject hotel bids over security issuesGBTA with WWStay, 2018 ↗Chapter 3 of 4, Travel desk
Where bookings slow down.
Four gaps that turn a simple booking into calls, emails and second-guessing: moving rates, missing hotels, stale options and reviews that miss the point.
- 01The dynamic pricing trap
- 02Where booking tools go dark
- 03The email problem
- 04The review gap
The dynamic pricing trap 1 of 4
Dynamic pricing pushed your contracted hotel above cap. Then what?
Major chains have moved corporate rates to dynamic pricing. In conference weeks the rate can climb well past your budget cap, and the booking falls outside the programme entirely.
What you get
- A contracted rate that holds through peak and event weeks
- An audited, in-budget alternative ready the moment a hotel goes above cap
Not wherever is available. Somewhere specific.
See exactly how, talk to our teamWhere booking tools go dark 2 of 4
Your Tier 2 traveller needs a room. Your booking tool has no answer.
Boutique and standalone hotels are often off the GDS, even in Bengaluru, Mumbai and Hyderabad. Someone calls, negotiates on the spot and waits for a confirmation, and the booking never shows up in your programme.
What you get
- Bookable hotels in the cities the GDS cannot see
- Fixed contracted rates and instant confirmation
- Audited to the same standard as your main programme
Every hotel bookable online, including the ones the GDS cannot see.
See exactly how, talk to our teamThe email problem 3 of 4
The options your travel desk sent this morning. Are they still available?
Options go out by email, the traveller picks one, and by the time the desk confirms, the room is gone or the rate has moved. Then the back and forth starts again.
What you get
- Emailed options are checked live the moment the traveller clicks
- Unchanged options book instantly
- Any change is shown before the traveller commits
The email workflow stays. The stale options go.
See exactly how, talk to our teamThe usual wayWith CSR Global
The review gap 4 of 4
4.2 stars on Google. 2.8 from your colleagues. Same hotel.
Public reviews come from leisure guests who rate the pool and the lobby. They say little about the Wi-Fi at 8 am, the commute to the office or whether early check-in really happens.
What you get
- Public reviews and your colleagues' private ratings, side by side
- Colleague ratings only your organisation can see
The most honest hotel review your traveller will ever read.
See exactly how, talk to our teamThe usual wayWith CSR Global
Chapter 4 of 4, Procurement
Where negotiating power slips away.
Four gaps that weaken every RFP and vendor review: hidden volume, broken rate promises, service you cannot verify and a single point of failure.
- 01The volume you are not using
- 02The last-room promise
- 03The missed-call report
- 04The single point of failure
The volume you are not using 1 of 4
Your hotel underestimates your volume. Every RFP, every year.
Before an RFP, hotels pull your history from the GDS. Group bookings and offline stays are invisible to them, so they come to the table underestimating your value.
What you get
- Your full volume in one view, including group and offline stays
- Live benchmarks for the rates you are offered
- Evidence of how often your corporate rate was actually honoured
- Group bookings are recorded against your company, so the hotel's own year-end production figures include them
Negotiate with the full picture, not the slice the hotel can see.
See exactly how, talk to our teamThe usual wayWith CSR Global
Large group bookings are usually processed offline, so hotels' own production reports tend to miss them.
The last-room promise 2 of 4
Your hotel promised last room availability. Did it deliver?
When occupancy climbs, travellers can be quietly moved to Best Available Rate. The contracted rate disappears, and it usually surfaces at invoice stage, if at all.
What you get
- A dated record of the rate available and the rate paid on every booking
- Breaches surfaced by property, city and date, ready for your next RFP
Proof you can take into your next RFP.
See exactly how, talk to our teamThe usual wayWith CSR Global
The missed-call report 3 of 4
Would your travel partner show you every call it missed?
Service levels are easy to claim and hard to verify, especially when misses disappear inside an average.
What you get
- A weekly report of every call, including the ones we missed
- The root cause and the resolution, in writing, for every service lapse
- A named team and a dedicated number for your employees
A partner confident enough to show its misses is worth trusting.
See exactly how, talk to our teamThe usual wayWith CSR Global
The single point of failure 4 of 4
If your travel partner went offline today, what would happen to your bookings?
Power cuts, server failures and natural disruptions happen. If support runs from one location, an entire programme can stop with it, with travellers mid-journey.
What you get
- Three fully active delivery centres, any one able to run your programme
- ISO 27001 and ISO 27701 certified, GDPR compliant
Not a backup system. Three live systems, every day.
See exactly how, talk to our teamThe usual wayWith CSR Global
Use the arrows, or swipe, to move through each gap
The record so far.
Not stories about how helpful we are. Records of what changed for the companies we work with, in their own terms.
1 of 3
Case record 01GST recovery
Fortune 500 client
Thousands of bookings, reconciled without a spreadsheet.
- The challenge
- Manual GST reconciliation across thousands of bookings was causing delays, compliance risk and missed reclaims.
- What we did
- GST managed automatically, end to end
- Every invoice checked before it is accepted
- Credits verified against government filings
- Audit-ready reporting for the tax team
₹15 Cr+reclaimed every year, with audit-ready reporting and no manual intervention
Case record 02Duty of care
UAE disruption, April 2026
A crisis in the region, and every affected traveller on one screen.
- The challenge
- When a crisis hit the UAE, clients needed to know which employees were affected, including those due to fly in over the following week.
- What we did
- GDS, non-GDS, guesthouse and serviced apartment bookings in one view
- Active and upcoming stays matched against the affected area
- Changes and relocations coordinated for each traveller
Instantvisibility of every affected traveller, with no phone calls and no waiting
Case record 03Business continuity
COVID-19 business continuity
When critical teams had to keep working, we kept them housed.
- The challenge
- Business continuity plans depended on critical staff staying close to their workplaces, with requests arriving at short notice and plans changing constantly.
- What we did
- Booked more than 5,000 rooms for continuity stays
- Managed requests, changes and extensions around the clock
- Ran it with our own people, not a self-serve portal
5,000+rooms booked to keep business continuity running, supported by people day and night
Built around the way your company already works.
Bring your own systems. Our in-house technology team tailors the platform to each client, and we have already delivered many integrations like these.
Single sign-on
Your people sign in with the company login they already use every day.
Expense and HR systems
Bookings flow into your expense management and HR tools, including apps you have built in-house.
Your policies and reports
Approval flows, travel policies and reporting shaped around how your organisation works.
The people accountable for your programme.
Nineteen years of perfecting the corporate stay, led by people who have spent their careers in travel and technology, with a dedicated team behind every client.
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Abdus Saleem
Managing Director
More than three decades in corporate travel, focused on automation and platforms that connect suppliers with corporate demand transparently and cost-efficiently.
Nooruddin Ahmed
Board Member
Technology and business leader in enterprise IT and digital transformation, advising on scalable platforms and technology strategy.
Sarv Saravanan
Board Member
IT industry veteran with leadership roles at Microsoft and Dell EMC, specialising in global R&D, product development and services delivery.
Leadership team
- Salman SaleemChief Operating Officer
- Afzal JanChief Technical Officer
- Sirisha VenkatramVP, Sales and Marketing
- Hilal FathimaVP, Product and MICE
- Seema AzamiVP, Audit
- Syed AzeemVP, Operations, Hyderabad
- Praveen KumarVP, Operations, Chennai
- Surender SinghVP, Back Office Operations
Talk to our team.
Share a few details and our team will call you back, to show exactly what CSR Global would find in your own travel programme. No data, contract or commitment needed.
- Live rates from all four sources
- The audited hotels closest to your office, with their audit status
- How each stay shows up for GST and duty of care
- connect@csrglobal.in
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