Shipping and Exchange Policy

Corporate Solutions Redefined India Pvt Ltd provides travel services, not physical products. Nothing is shipped by courier or post. This page explains how your booking is delivered and how changes (exchanges) are handled.

1. Delivery of bookings

• Once payment is received and the booking is confirmed by the supplier, we send the confirmation and hotel voucher by email to the booker's registered email address and, where applicable, make it available on our booking portal.
• Bookings are confirmed within the timelines set out in the service level agreement (SLA) between your organisation and us.
• There is no shipping or delivery charge.
• If you have not received your confirmation within the agreed SLA, contact connect@csrglobal.in and we will resend it.

2. Exchanges and amendments

An "exchange" for a travel booking means a change to an existing booking, such as dates, traveller name, room type or hotel.

• Send amendment request with the booking or voucher number.
• All amendments are subject to availability and to the hotel's or supplier's rules.
• Any difference in rate, plus any amendment charge levied by the supplier, will be charged or refunded as applicable. Where a change reduces the price, the difference is refunded as per our Cancellation and Refund Policy, after any supplier charges.
• Some rates, such as non-refundable or promotional rates, cannot be amended. In that case the change is treated as a cancellation and a new booking.
• An amendment is effective only when we send a revised confirmation.

3. Service issues at the hotel

If the service delivered does not match your confirmation, please inform the hotel and call us on (044) 4300 4800 while the traveller is still at the property, so we can try to fix it on the spot. We will take up any remaining issue with the supplier and share the outcome with you.

4. Contact

For delivery or amendment queries, write to connect@csrglobal.in or call (044) 4300 4800. Our support team is available 24x7.