Cancellation and Refund Policy
This policy explains how cancellations and refunds work for bookings made with Corporate Solutions Redefined India Pvt Ltd. It forms part of our Terms and Conditions.
1. How to cancel
Send your cancellation request by email from your registered business email address, or cancel through our booking portal where available. Include the booking or voucher number. A cancellation is effective only when we send you a written cancellation confirmation.
2. Cancellation charges
Every booking carries the cancellation policy of the hotel or supplier, which is shown on your quotation and booking confirmation. In general:
| Booking type | Cancellation |
|---|---|
| Refundable rate, cancelled before the free-cancellation deadline | No hotel cancellation charge |
| Refundable rate, cancelled after the deadline | Charge as per hotel policy, usually one night or the full stay |
| Non-refundable or prepaid promotional rate | Not refundable once confirmed |
| No-show (traveller does not check in) | Usually the full booking amount |
The deadline is based on the hotel's local time.
3. Refund amount
The refund equals the amount paid minus any hotel or supplier cancellation charge and any non-refundable fees stated at the time of booking. Applicable taxes are adjusted as required under GST rules.
4. Refund timelines
- Refunds are made to the original payment method. Card and online payments made through Razorpay are reversed to the same card or account.
- After we initiate a refund, banks and card issuers usually take 5 to 10 working days to show it on your statement.
- Payments made by bank transfer are refunded to the same business bank account.
5. Partial use
No refund is due for unused nights, early check-out or services not used after check-in, unless the hotel agrees to it in writing.
6. Force majeure
Where travel is disrupted by events beyond anyone's control, we will pass on any refund, credit note or waiver the supplier grants. We cannot guarantee a refund the supplier does not give.
7. Contact
For cancellation or refund queries, write to connect@csrglobal.in or call (044) 4300 4800. Our support team is available 24x7, and we aim to reply to emails within one working day.