Refund & Cancellation Policy

At CSR Global ("we," "us," "our"), we strive to ensure complete satisfaction with our services. This policy outlines the terms under which cancellations and refunds are processed.

1. Cancellation Policy

Clients may request cancellation of a booked service by writing to their dedicated corporate hotel helpdesk email ID assigned at the time of onboarding.
Cancellation policies, deadlines, and applicable fees are booking-specific and are clearly stated in the confirmation voucher issued for each booking. Clients are advised to refer to the voucher for exact cancellation windows and terms applicable to that reservation.
Cancellations requested after the deadline mentioned in the confirmation voucher may be subject to a cancellation fee or may be non-refundable, as per the specific hotel/vendor's policy for that booking.
Certain bookings (e.g., non-refundable rate plans, promotional offers, or last-minute confirmations) may be marked as non-cancellable at the time of booking, and this will be clearly indicated on the confirmation voucher.

2. Refund Eligibility

Refunds may be applicable in the following cases:

Cancellation made within the window specified in the booking's confirmation voucher.
Service not rendered due to an error on our part.
Duplicate payment or technical/payment gateway error resulting in multiple charges.
Non-availability of the booked service due to reasons attributable to us or our vendor partners.

Refunds will not be provided for:

No-shows or failure to utilize a confirmed booking.
Cancellations made after the deadline specified in the confirmation voucher.
Change-of-mind cancellations on bookings marked non-refundable.
Third-party vendor cancellation fees already incurred (hotel, transport, etc.), which will be deducted from any applicable refund.

3. Refund Process

Once a cancellation request is confirmed via the dedicated corporate hotel helpdesk, the average refund timeline is 7–10 business days.
Refunds will be issued to the original mode of payment used at the time of booking.
Depending on your bank or payment provider, it may take additional business days beyond this for the refunded amount to reflect in your account.
A confirmation email will be sent once the refund has been initiated, along with a reference/transaction ID.

4. Modifications to Bookings

Requests to modify (rather than cancel) a booking — such as date changes or service upgrades — should also be directed to your dedicated corporate hotel helpdesk email ID, and will be handled on a case-by-case basis subject to availability and any applicable rate differences.

5. Payment Gateway & Transaction Issues

In case of a failed transaction where the amount has been debited from your account but the booking was not confirmed, the amount will be automatically reversed by the payment gateway within 14 business days. If not received, please contact your dedicated corporate hotel helpdesk email ID with your transaction reference number.